Help Videos
- There are dozens of concise tutorials available online with an optional narration.
- Watching these videos will help you gain a comprehensive understanding of the available software features and functionality.
Knowledge Base
- Access a knowledge base filled with useful information and answers to frequent questions.
Report Issues
- Please let us know if there are any problems by completing the support form with instructions to reproduce the unwanted event and we’ll be quick to respond.
- Email related support files and screen shots directly to support@realitycharting.com
Let’s Talk
- Do you have a question about Apollo Root Cause Analysis™ or RealityCharting®?
- We are here to help ensure your success and can assist by phone at or Mobile Phone at . Please leave us a message if there is no answer and we will respond promptly.
- We welcome your feedback any time and encourage you to let us know if there’s ever a need for assistance.
- We’ll make sure you are satisfied with our products and services.
Support Guide
- Following the simple guidelines below can help you save time when software support is needed.
Confirm Current Version Installed & Registered
- The current release is v7.0.10671. You can confirm your version and registration by selecting “About RealityCharting” from the RealityCharting menu in the upper left corner of the application.
- If you do not already have the current version select Check for Updates in the RealityCharting menu or go to Download Current Release.
IT Administrators May Be Needed
- Oftentimes an internal IT administrator will be required to install the software or provide temporary rights to let you complete the software installation.
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