Help Videos

  • There are dozens of concise tutorials available online with an optional narration.
  • Watching these videos will help you gain a comprehensive understanding of the available software features and functionality.

Knowledge Base

  • Access a knowledge base filled with useful information and answers to frequent questions.

Report Issues

  • Please let us know if there are any problems by completing the support form with instructions to reproduce the unwanted event and we’ll be quick to respond.
  • Email related support files and screen shots directly to

Let’s Talk

  • Do you have a question about Apollo Root Cause Analysis™ or RealityCharting®?
  • We are here to help ensure your success and can assist by phone at or Mobile Phone at . Please leave us a message if there is no answer and we will respond promptly.
  • We welcome your feedback any time and encourage you to let us know if there’s ever a need for assistance.
  • We’ll make sure you are satisfied with our products and services.

 Support Guide

  • Following the simple guidelines below can help you save time when software support is needed.

Confirm Current Version Installed & Registered

  • The current release is v7.0.10671. You can confirm your version and registration by selecting “About RealityCharting” from the RealityCharting menu in the upper left corner of the application.
  • If you do not already have the current version select Check for Updates in the RealityCharting menu or go to Download Current Release.

IT Administrators May Be Needed

  • Oftentimes an internal IT administrator will be required to install the software or provide temporary rights to let you complete the software installation.
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